Terms and Conditions

Summary 

The property must not be used by more than the number of guests booked and paid for on your reservation, either visiting or staying at the property, without written approval. 

Pets are not permitted. 

Parties and events not permitted without prior consent.  

Smoking is not permitted anywhere on any property.  

No commercial activity is to take place at the property. 

If you encounter any issue, before, during or after the stay please contact us immediately on 0401 519 971 or via email on stay@theunits.com.au so that we can attempt to correct the issue promptly. We will not offer any compensation unless we have been informed and allowed the opportunity to solve the issue. 

Definitions  

In this Agreement, the following definitions apply:  

"Accommodation Fee" means the amount that the Guest is required to pay for the use of the Property, such amount being described in this Agreement or as specified by the Host.  

"ACL" means the Australian Consumer Law which is contained in the Competition and Consumer Act 2010 (Commonwealth).  

"Agreement" means this Short Term Rental Agreement.  

"Agreement Date" means the date that the Guest makes the Booking or otherwise indicates the Guest's acceptance of the terms of this Agreement.   

"Booking" means the booking made by the Guest to stay at the Property in accordance with this Agreement.   

"Reservation Date" means the date that the Booking was made.   "Us", "We" or "Our" refers to the Host.

"Arrival Date"  or "Check In Date" means the first date that the Guest is entitled under this Agreement to stay at the Property.     

"Departure Date" or "Check Out Date" means the final date that the Guest is entitled under this Agreement to stay at the Property.  

"Booking Term" means the period of time that the Guest is entitled to use the Property, subject to the terms of this Agreement, from the check-in time until the check-out time. 

"Guest", "Guests", "You" or "Your" refers to the person making the Booking, and to all members of the Party that are staying at the Property under that Booking.   

"Items" means the chattels and other items which the Host provides with the Property, including all floor coverings, doors, walls, windows, furniture, equipment, bedding, linen, towels, kitchen equipment, crockery, glasses, plates, white goods, electrical equipment, key cards, remote controls and any other items at the Property.   

"Party" means either the Guest or the Host.  

"Host" means BREE NIELD

"Property" means the following property:  THE UNITS 154 Alexandra Parade, Alexandra Headland QLD 4572

Bookings 

Bookings can be made online via Airbnb or directly with The Units owner, Bree Nield. Reservations are subject to availability and actual pricing at the time of booking. When confirming your booking you agree to pay the nightly rate agreed and any additional charges up until the time of departure. The accommodation may only be occupied by you and your other confirmed guests for the period stated on the booking confirmation. The property must not be used by more than the number of guests booked and paid for on your reservation, either visiting or staying at the property, without written approval. 

Payment Policy  

We require a 50% pre-payment at time of booking, with the balance payment required 14 days prior to your arrival. If your booking is within 14 days at time of check-in, full payment is required. Bookings will be cancelled if a payment is not received in accordance with the above terms. 

Payment Options 

Payments are accepted via the Airbnb platform (if booked via Airbnb). If the booking was made privately, payment is required via Direct Deposit. 

Payment details are: Account Name: Bree Nield - BSB: 923100 - Account Number: 62672540 

Cancellation Policy  

Cancellations made by guest: We understand things are unpredictable during these times which we wanted to reflect in our cancellation policy. We will therefore offer free cancellation on all bookings (minus payment processing fees), up to 5 days prior to check-in. Cancellations made within 5 days of arrival will not be refunded. 

Security Deposit 

A holding deposit and signed contract are both a requirement of your booking. The pre authorisation is held by the bank (not charged) and will be released upon check-out after the apartment has been cleaned. Please note it can take up to 30 business days to return to your account. This payment must be received 48 hours prior to your arrival. Should the property be found excessively dirty, or items are missing or damaged, the cost of additional cleaning and/or the cost of repair or replacement of property will be charged to your nominated credit card. You remain responsible for, and will be charged for, the cost of any damage, repair, or replacement. 

Number of Guests 

At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and provided. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted. The maximum number of guests permitted in each property type is as follows:  

Tribal – 4 guests 

Coastal – 4 guests 

Tribal & Coastal – 8 guests  

Children 

Children’s prices for accommodation are included in the standard tariff rates and refer to children using existing bedding. If port-a-cot is required, please inform us at time of booking. Please note that The Units were not designed with young children in mind. No responsibility will be taken for children staying at or visiting the property. You as the guest accept all liability in the event of injury related to unauthorised stays involving children. No refund will be given if the accommodation is deemed unsuitable after check-in. 

Check-in and Check-out 

Standard check-in time is 2:00pm on day of arrival. Standard check-out time is by 10:00am on the day of departure. An additional fee will be charged if you do not check out by 10:00am.  

Early arrivals and late check outs are our discretion and must be requested at the time of booking and can only be confirmed one day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure early check-in or late check-out is to book an extra night or half day where availability permits. 

In the event that Guests do not vacate the property by the check-out time, a late check-out fee of $100 Australian dollars per hour will apply. 

NOTE: These times may be adjusted. There will be no refund or credit should these times be adjusted after you have booked the property. Further, we cannot guarantee that a property will be ready at the said check-in time. We will endeavour to have the property ready; however, unforeseen circumstances can result in delays.  

Self-check-in instructions  

Self-check-in details will be emailed you 24 hours prior to your arrival, provided full payment has been made. 

Changes to Booking 

The tariff is for the agreed number of guests detailed on our confirmation email. If there is a change or discrepancy, you will need to contact us to make changes and ensure that changes are documented. No refunds are provided for late arrivals, early departures or unused days of your reservation. 

Travel Insurance 

Guests are encouraged to take out travel insurance to cover extraordinary events 

Cleaning  

A cleaning fee is included in the full tariff when your book via Airbnb. On departure, your accommodation is to be left in a clean and tidy state, however, if excessive cleaning is required over and above what is considered by The Units to be a standard clean, the guest will be charged at cost. Extra cleaning and linen change can be arranged during your stay for an additional charge, at a cost to you. Please contact us for further details. 

Rubbish 

The Units waste and recycling bins can be found in the carpark of the property. You must take any excess rubbish with you that does not fit in the provided bins when you leave. If it is bin night during your stay or the day of your departure, you can find the bins on the curb out the front of Beach Beat Surf Shop. 

Smoking 

Smoking is not permitted inside any of our properties or on the balconies. If you need to smoke, please do so away from the property to ensure that the smoke does not enter inside the property. If evidence of smoking inside the property is detected, you will be charged for steam cleaning of rugs and furniture, laundering of all soft furnishings and linens, plus replacement of linen where necessary. It is the guest’s responsibility to understand this prior to booking. 

Pets 

No pets are permitted. Additional cleaning charges will apply if this condition is breached. 

Personal Belongings  

You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupant’s personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred. 

Behaviour  

Parties or gatherings are strictly prohibited, unless prior arrangements have been made. Disturbance to other accommodation guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund. 

Breakages and Damages  

Upon check-out accommodation should be left clean and tidy. Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be recouped in full from the guest’s refundable deposit. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. We reserve the right to attend the Queensland Civil and Administrative Tribunal or the equivalent in other states to recover these costs, and any costs not able to be processed. 

Commercial Use 

The properties are not to be used for commercial use. 

Attendance at Property 

The Units and/or its representatives reserve the right to enter the property at any time, without notice, to protect and/or undertake maintenance of the property. We will provide notice to the guests wherever possible. 

Security 

To prevent theft of or damage to furnishings or your personal belongings, you agree to close and lock doors and windows when you are not present at the property and upon check-out. Should you not be able to secure the property you should contact us immediately. The Units will not take responsibility for any loss of guest belongings during or after your stay.  

Third party services 

Should you engage the services of a third party during your stay such as a caterer, beautician, massage therapist etc, it is your responsibility to ensure that they adhere to these Terms and Conditions and hold appropriate Public Liability Insurance. The Units and the housekeepers will not take any responsibility for any issues arising where a third party has been involved. 

Liabilities  

Guests must take all reasonable and necessary steps to safeguard the Guests' personal property. 

The Guests and/or any other occupants or invitees of the Guests use the property at their own risk. 

Guests must exercise due care at and around the property including, without limitation, observing any safety directions, instructions or signage and looking out for the safety and wellbeing of themselves, all other Guests, all invitees and occupants of the property or any other persons. 

The Guests hereby acknowledge and agree that to the maximum extent permitted by law, the Host will not be held liable for any loss, injury, or any loss or damage to property ("Loss") which the Guests and/or any other occupants or invitees of the Guests or any other persons may suffer in connection with the Guests' use of the property, unless that loss is caused by the Host's negligence.  

The Guests may have certain rights under the Australian Consumer Law ("ACL"), or under other similar or related consumer protection laws. 

The ACL (or any other similar or related consumer protection laws) may give the Guests certain rights, warranties, guarantees and remedies regarding the provision of services by the Host, which cannot be excluded, modified or restricted by the Host ("Statutory Rights").  

The Host's liability to the Guests is governed solely by any applicable laws (such as the ACL and any other similar or related consumer protection laws) and by this Agreement.  

To the maximum extent permitted by law, the Host excludes all conditions and warranties implied by custom, law or statute, except for the Guests' Statutory Rights, and the Host expressly disclaims all warranties of any kind.  

The Guests hereby agree that the Guests are solely responsible for determining whether the property is fit for the Guests' purpose.  

When the Guests' Statutory Rights apply, to the maximum extent possible, the Host's liability in respect of any claim is limited to, at the Host's option:  

(I) the supply of the Booking again; or  

(II) the payment of the cost of having the Booking supplied again  

The Host's failure to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision.  

This clause will survive termination, expiration or completion of this Agreement.

No Tenancy 

You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay. 

Changes beyond our control  

Compensation will not apply if a significant change is made for reasons beyond our control. These include war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to Acts of God. 

Substitution of property and price changes 

At times, situations arise over which we have no control such as extensive repairs or maintenance. We reserve the right to offer guests alternate accommodation of a similar standard, as available, at our discretion. In the unlikely event, we will notify you as soon as possible and make every reasonable effort to ensure you are satisfied. We cannot guarantee accommodation and, should an alternative not be found by our team, you will be refunded in full, and you agree to accept this as final resolution. 

Guest Information and Obligations  

It is a condition of your stay that you adhere to our Terms and Conditions and that you leave the property promptly and in a clean and tidy state after completing the departure. Guests must always abide by the local council and state planning laws and guidelines regarding short term residential accommodation. 

Breach of Terms and Conditions  

You agree that, should you or your guests breach any of the terms and conditions: You will pay to us the total loss or damage that we suffer as a result of that breach, and we may evict you and your guests without notice.  

Gift Vouchers 

It is your sole responsibility as the purchaser to ensure that the voucher is stored securely and given only to the intended recipient.  Unless those vouchers are expressed to be subject to other terms and conditions, these conditions apply.  Vouchers are redeemable for products or services sold by us on Airbnb only and can’t be refunded, redeemed for cash or applied toward any special, promotion or discounted offer.   

Voucher Expiry 

Vouchers can be redeemed for one year from the date of purchase and will expire after this date. Vouchers are non-transferable and are not redeemable for cash under any circumstances, including any partial balance remaining after redemption. 

This document was last updated: 2/01/22